Support & Contact
Need help with GoAttract?
You can contact us at:
What We Can Help With
You can contact us about:
- Problems accessing your purchase or results.
- Technical issues or errors.
- Questions about your GoAttract analysis or generated results.
- Billing or payment issues.
- Refund requests.
- Privacy or data-deletion requests.
- Problems uploading or processing photos.
- Questions about your account or access.
- Any other issue related to GoAttract.
When Contacting Support
To help us resolve your request efficiently, please include:
- The email address associated with your purchase or GoAttract account.
- A short description of the issue.
- Your Paddle order or transaction information, if the issue relates to a purchase.
- Relevant screenshots or error messages, where helpful.
Please do not send passwords, full payment-card details, government identification numbers, or other highly sensitive information by email.
Billing and Refunds
Payments for GoAttract are processed by Paddle, our Merchant of Record.
For billing or refund questions, you can contact us at:
Where necessary, we may ask you to provide your Paddle order or transaction information so we can locate the purchase.
Refund eligibility is governed by our Refund Policy, Paddle's applicable terms and policies, and any mandatory consumer rights that apply to you.
Privacy and Data Requests
You can also use support@goattract.ai to:
- Request access to personal information we hold about you.
- Request correction or deletion of your personal information.
- Withdraw consent for optional product-improvement review.
- Ask questions about how your photos or other information are processed.
- Raise a privacy-related concern or complaint.
We may need to verify your identity before completing certain privacy requests.
For more information, please see our Privacy Policy.
Response Times
We aim to respond to support requests as soon as reasonably possible.
Response times may vary depending on the nature of the issue, request volume, weekends, holidays, or whether we need information from a third-party service provider.
Contact Details
GoAttract
Operated by:
Yonatan Kogan
Individual / Sole Proprietor
Israel
Email:
For legal information, please also see our:
- Privacy Policy
- Terms & Conditions
- Refund Policy